Refund policy

Thank you for shopping with us! We value your satisfaction and aim to provide quality products and excellent customer service. Please read our return and refund policy carefully.

Returns

We unfortunately do not returns. Unless your merchandise is defective.

Refunds

Once your return is received and inspected, we will notify you of the approval.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Original shipping fees are non-refundable.

  • We only accept order cancellations the same day if requested by 11:59 CST.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at oraclehealthteam@gmail.com.

 

Exchanges

We only replace items if they are defective, damaged or incorrect. If you need to exchange it for the same item, email us at oraclehealthteam@gmail.com.